iZhinga Logo
iZhinga

Privacy &
Data Protection Policy

Your privacy matters to us. This policy explains how MOVODREAM PRIVATE LIMITED collects, uses, protects and manages your personal information across the iZhinga platform.

DPDP Act, 2023 CompliantEffective: July 2026 • Version 1.0

1. Introduction

At iZhinga, we value your trust and are committed to protecting your personal information. This Privacy and Data Protection Policy explains how MOVODREAM PRIVATE LIMITED (the "Company", "we", "us", or "our") collects, uses, stores, shares, and safeguards your information when you use our website, mobile application, and related travel services (collectively, the "Platform").

By using iZhinga, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our services.

Our Commitment

We are committed to ensuring your personal data is handled responsibly, securely, and transparently, in line with applicable data protection laws including the Digital Personal Data Protection Act, 2023 (India).

2. Definitions

For the purposes of this Privacy Policy, unless the context otherwise requires, the following terms have specific statutory meanings:

2.1 "Data Fiduciary":Refers to MOVODREAM PRIVATE LIMITED, which determines the purpose and means of processing personal data across the iZhinga Platform.
2.2 "Data Principal":The individual traveler or user to whom the personal data relates. In case of children or persons with disabilities, includes their lawful parent or guardian.
2.3 "Personal Data":Any data about an identifiable individual by or in relation to such data, including names, contact numbers, travel itineraries, location coordinates, and payment identifiers.
2.4 "AI Travel Services":Artificial intelligence and machine learning modules deployed on iZhinga to generate travel recommendations, autonomous itineraries, budget estimates, and conversational support via Local Guru.
2.5 "Third-Party Service Providers":Independent airlines, hotels, homestays, vehicle fleet operators, excursion aggregators, and payment gateways through whom travel inventory is fulfilled.

3. Scope and Applicability

This Privacy Policy applies to personal data collected through the iZhinga mobile applications (iOS and Android), website (izhinga.com), customer care communications, social media interactions, and offline verified travel desk operations.

This policy does not govern the privacy practices of third-party platforms linked from our app (such as external airline check-in portals or embassy visa websites). We encourage you to review their independent terms before disclosing personal information.

4. Information We Collect

To provide tailored travel itineraries, real-time journey navigation, and seamless booking confirmations, iZhinga collects information through two primary channels:

4.1 Information You Provide Directly

We may collect information that you directly provide to us during account creation or booking:

Full legal name & date of birth
Booking & flight manifest details
Email address & mobile phone number
Payment details (processed via RBI gateways)
Travel preferences & dietary restrictions
Communications with customer support
Passport & visa info (for international sectors)
Photos uploaded to Memory Studio

4.2 Information Collected Automatically

When you access our Platform, our servers automatically log technical metadata:

Device information (OS, model, browser type)
Usage data (features used, interaction telemetry)
Log data (IP address, timestamps, access logs)
Cookies and local session tokens
Precise GPS location (with explicit consent)
Carrier flight status & delay API callbacks

5. How We Use Your Information

In strict compliance with Section 6 of the DPDP Act, 2023, Movodream processes personal data solely for lawful, explicitly declared purposes:

Booking Fulfillment & Ticketing:Generating confirmed flight PNRs, hotel vouchers, and transport tokens with third-party providers.
Live Journey Support & Disruption Management:Delivering real-time gate navigation, weather advisories, schedule changes, and waiver assistance via Live Travel Mode.
AI Travel Co-Pilot Calibration:Personalizing autonomous itineraries, culinary suggestions, and budget estimates tailored to your style.
Taxation, Invoicing & Fraud Prevention:Issuing GST-compliant invoices and safeguarding accounts against fraudulent payment attempts.

6. Sharing with Third-Party Providers

Absolute Guarantee: MOVODREAM PRIVATE LIMITED does not sell, rent, or trade your personal data to advertisers.

We share personal data strictly with verified partners under enforceable data processing covenants:

  • Travel Carriers & Hoteliers: Passenger names, birth dates, and contact details transmitted exclusively to fulfill confirmed bookings.
  • Payment Gateways: PCI-DSS certified aggregators for seamless checkout and refund settlement.
  • Indian Cloud Infrastructure: SOC2-certified cloud data centers situated within India hosting encrypted databases.
  • Statutory Authorities: Disclosed only when legally required under court summons or civil aviation security mandates.

7. AI Features and Personalisation

iZhinga uses artificial intelligence algorithms to help you plan trips faster and discover destinations that match your personal interests.

Decision-Support & User Control:

All AI-generated itineraries and budget estimates are advisory suggestions. You retain full control to edit, rearrange, or delete any suggested stop. We do not use user travel memories or personal notes to train public generative models without pseudonymization.

8. Data Retention

We retain personal data only as long as necessary to provide our travel services, fulfill legal obligations, and resolve disputes:

Active AccountsRetained while your account remains active to preserve trip history.
Taxation RecordsInvoices retained for 8 years per Section 128 of the Companies Act, 2013.
GPS TelemetryLocation trails are anonymized or purged 30 days after trip completion.

9. Cookies and Similar Technologies

We use cookies, session tokens, and local browser storage on izhinga.com to maintain user login sessions, preserve language/currency settings, and monitor system performance.

You can disable cookies through your browser preferences. Note that disabling essential authentication cookies will prevent you from accessing your booking dashboard.

10. Data Security

Movodream implements rigorous technical, organizational, and physical security measures to safeguard user data:

AES-256 at Rest:All user profiles, booking archives, and databases are encrypted using enterprise AES-256 protocols.
TLS 1.3 in Transit:All web and mobile API data exchanges are secured using TLS 1.3 encryption tunnels.
Domestic Indian Hosting:Primary cloud databases and automated backups reside in certified data centers within India.
Role-Based Access:Strict least-privilege administrative controls and comprehensive audit logging.

11. Managing Your Personal Data (Your Rights)

Under the Digital Personal Data Protection Act, 2023, you hold comprehensive rights as a Data Principal:

Right of Access:Request a complete summary of your personal data processed by iZhinga and details of third parties with whom it was shared.
Right to Correction:Update inaccurate, incomplete, or outdated personal information via your account profile.
Right to Erasure:Request deletion of personal data when the original processing purpose is complete.
Right to Nominate:Designate an individual who may exercise your data rights in the event of death or incapacity.

To exercise any of these statutory rights, email your request to our Grievance Officer at Arjun.bali@movodream.com.

12. Children's Privacy

iZhinga is not directed to individuals under 18 years of age. All bookings involving minors must be authorized and managed by a parent or legal guardian.

In compliance with Section 9 of the DPDP Act, 2023, we do not engage in targeted advertising or behavioral tracking directed at children.

13. Changes to this Privacy Policy

We may revise this Privacy Policy periodically to reflect enhancements to our travel co-pilot, new regulatory guidance, or operational updates. When significant changes occur, we will notify registered users via email and in-app banner announcements.

14. Grievance Redressal and Contact Details

In compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, Movodream Private Limited has appointed a dedicated Grievance Officer:

AB

Arjun Bali

VP Product, Supply & Quality • MOVODREAM PRIVATE LIMITED

Statutory Grievance Officer
Arjun.bali@movodream.com+91 79737 69232
Customer Support: support@izhinga.comToll-Free: 1800 890 0540 (24/7)

15. Our Commitment to Privacy

At MOVODREAM PRIVATE LIMITED, we consider privacy a cornerstone of product excellence. We are dedicated to ensuring that your travel discovery and booking experience with iZhinga is inspiring, seamless, and underpinned by uncompromised data protection.

Thank you for placing your trust in iZhinga. Here's to journeys planned with intelligence and traveled with confidence.